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We accept payments via credit and debit payment cards (online only) or via bank transfer. All orders must be paid in advance, before products can be shipped. All payments must be in EUR.
To order goods online and pay them via payment card or bank transfer, simply add your selected items to your basket, and proceed to the checkout, where you will be guided through the payment process.
Payment via bank transfer (direct deposit) is available for online and offline payments. If you would like to place your order offline (via telephone or email) and pay via bank transfer, please email your order to email@example.com or call us at +386 1 51 222 11 with the following information:
We will get back to you with a proforma invoice, and the directions for the final step to complete the direct deposit.
Our bank account details for payments via bank transfer:
The following conditions apply for all electronic bank transfer payments:
Please note that bank transfer transactions can take up to 4 business days to clear into our account. We will process your order as soon as your payment has cleared. To ensure a speedy turn around time, please notify us once you have made the deposit, and always use the supplied order reference number.
Please note that there is a 2% bank transaction fee for all orders paid with debit or credit card. The transaction fee is calculated during the checkout process.
We accept most major debit and credit cards:
We offer cardholders the highest level of security in online shopping, irrespective of the type of card (credit or debit). All debit or credit card payments are processed via Activa System’s Secure Payment Gateway. All payment card information is entered exclusively on the bank’s 3D secure pages. We as the merchant do not store, have access to or sight of the payments card information. Should you select to pay with a payment card, you will therefore be redirected to secure
pages administered by the Activa processing centre and a bank with which we have reached a card acceptance arrangement.
The Verified by Visa and MasterCard SecureCode trademarks displayed above allow each online purchase made with your payment card to receive additional protection via 3D Secure security protocols. 3D Secure is a unique service offered by MasterCard and Visa International that uses a One Time Pin (OTP) to protect a cardholder against unauthorized use of their card. Once activated, your card number cannot be used for online purchases at participating merchants
without your One Time PIN (OTP). The OTP is sent to your cell phone during payment as the final step to complete the transaction.
Shipping prices will be calculated at check-out, based on the weight of the goods, the country to which we are dispatching, and the shipping service you choose.
Some items on our website are not regularly stocked at our warehouse. Availability on these items will show as “Normally ships in X to Y days”. The estimated delivery time shown reflects the shipping time once VideoExpert.eu gets the item in stock (Time to Stock). If one of the items in your order include one of these non-regularly stocked items, we will ask you during checkout to choose whether you would like us to ship your full order when all items are in stock or if you
would like to a split shipment (this will not cost you more).
The likely delivery timescale for orders will depend on the availability of the items you order, the delivery method you choose (where applicable) and the shipping destination country.
Delivery times can be calculated based on formula: Time to stock + X days
Deliveries can be any time up to 6pm although most deliveries are made before 1pm.
Goods delivered to address within European Union will typically be delivered within 1 do 5 working days of dispatch. However, please allow up to 15 days for delivery of goods unless advised otherwise.
VAT is not charged to EU business customers who provide a valid VAT registration number. VAT numbers are validated through the VIES VAT number validation portal.
* Expected delivery dates are estimates. Orders can be delayed due to verification or time of order being placed.
We have established delivery routes in:
All shipments to customers based outside the EU are exempt from VAT and will include a full commercial invoice to aid customs clearance in the destination country. Orders outside the European Union are generally subject to local import duties and taxes (VAT). You will be responsible for any customs or import duties levied once the goods reach your destination country. VideoExpert.eu is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may
incur. For specific information, please consult with your local government import office.
Please contact us if your country is not listed above and you would like to purchase products from our store.
We use DHL or DPD parcel service for our deliveries. DHL or DPD tracking number will be sent to you by email as soon as we will ship the order. Please note that no information will be available for the tracking number until DHL or DPD has actually picked up the package. Please allow up to one business day for tracking information to become available. All deliveries require a signature.
Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate - if circumstances beyond our control conspire against us (adverse weather, traffic etc), we can’t be held responsible for any loss or damage you may incur as a result.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We deliver within Europe and offer VAT-free sales to qualifying customers.
VAT is not charged to customers within EU who are registered for VAT and provide a valid VAT registration number at the point of sale. VAT numbers are validated through the VIES VAT number validation portal.
VAT is chargeable on all sales to customers in Slovenia.
Sales to customers outside EU are exempt from VAT charges and will include a full commercial invoice to aid customs clearance on importation to the destination country. Orders outside the European Union are generally subject to local import duties and taxes (VAT). You will be responsible for any customs or import duties levied once the goods reach your destination country. VideoExpert.eu is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you
may incur. For specific information, please consult with your local government import office.
The policy sets out the different areas where user privacy is concerned. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
What information do we collect?
We collect the following information from visitors to our site:
We do not store any credit card details on our servers.
Contact & Communication
Users contacting this website and/or its employees do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its employees use any information submitted to provide you with further information about the products / services they offer or to assist you in answering
any questions or queries you may have submitted.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
By registering on the mailing list or for the newsletter, subscribers agree to receive email messages containing information of commercial or promotional nature. Subscribers may also be added to the mailing list after signing up to this website or making a purchase.
Email marketing campaigns published by this website or its employees may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, etc.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Personal Data collected: Country, Company, Email address, First Name and Last Name.
No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.
Shipping and delivery
Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, etc.)
The administrators of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its administrators will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its administrators through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/…).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Trusted partners like Google, Facebook, Twitter may also place cookies on your device or track usage data.
Please read our partners' respective privacy policies to ensure that you're comfortable with how they use and store cookies:
If you require any more information or have any questions about our Terms of Service, please feel free to contact us.
This website is operated by Digital Studio, Slak d.o.o.. Throughout the site, the terms “we”, “us” and “our” refer to Digital Studio, Slak d.o.o.. Digital Studio, Slak d.o.o. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We are a professional business-to-business equipment and services provider. The following terms and conditions apply to all business-to-business sales. We do not sell products or services to consumers.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes
constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product
or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided
at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to
maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself,
or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice
(including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame,
slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam,
phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title,
In no case shall Digital Studio, Slak d.o.o., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict
liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some
countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Digital Studio, Slak d.o.o. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the
rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Slovenia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
Please enter your email below to keep up-to-date with latest video production news, reviews and special offers.
With over 20 years of experience we now serve video professionals all over Europe. We stock equipment at competitive pricing from some of the world’s leading manufacturers and have an in-depth knowledge of the current trends and technologies. We’re dedicated to giving you the very best video and broadcast equipment, with a focus on proven products and preconfigured ready-to-start equipment bundles.
We accept payments via bank transfer and major credit and debit card providers such as MasterCard, Maestro, Visa, Visa Electron, American Express, Activa and Diners Club. Credit and debit cards payments are processed via secure Activa Payment Gateway which utilises the 3D secure system for added security (Verified by Visa & Mastercard SecureCode).
Phone: +386 1 51 222 11
Monday - Friday
08:00 - 16:00 CET
VideoExpert.eu is operated by
Slak d.o.o., Gunceljska cesta 14,
SI-1000 Ljubljana, Slovenia.
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